Archive for the ‘tech’ Category

Netflix changes their mind

Friday, July 18th, 2008

As a follow-up to my earlier post, it turns out that Netflix has listened to the voluminous customer feedback and decided not to remove the beloved Profiles feature that lets you have separate queues. Here’s a picture from the email they sent us announcing the stay of execution:

I was happy to see them reverse this decision. However, I feel they definitely lost some customer goodwill, which it will take them a while to regain. For instance, I was strongly considering buying the new Roku device that connects to your TV and home network to let you access the “watch instantly” movies/shows from Netflix’s website on your TV instead of a computer. But since this episode, I am now far less enthusiastic. Also, I’ve started looking a little more closely at the Blockbuster online advertisements.

Netflix has worked hard to build their brand as a trusted enhancement of your movie watching experience, through features such as separate queues, ratings and recommendations, user reviews, social networking with friend lists/recommendations, etc. But the flip side of insinuating themselves more deeply into your life than being “just a movie rental service” means that customers feel a sense of betrayal when they propose to remove a beloved feature. Some commenters on various blogs and forums asked the reasonable question of “What’s the big deal? If you don’t like the service anymore, just cancel.” To which others replied “I’ve spent many hours rating movies and recommending them to my friends as encouraged to by Netflix. Now they’re going to just delete all that data, erasing in essence a small piece of my online identity.”

I guess the business lesson is that you can’t have it both ways; you don’t get to both have your customers be “emotionally invested” in your brand to keep them loyal in the face of price and feature competition, and expect them to react dispassionately when you make a seemingly reasonable decision to remove a feature that is expensive and complicated to maintain and only used by a small percentage of users. Note the way they sign off in the above email: “Your friends at Netflix”. Dear Netflix: if you want me to think of you like a friend, you need to act like one.

Stupid move by Netflix

Thursday, June 19th, 2008

In case you haven’t heard, Netflix just announced yesterday that they are removing their “Profiles” feature, which lets you split up and manage the DVD’s in your plan with separate queues. This feature has been great for Amy and I - we have the 3 disc plan and use one shared queue for movies we both want to watch, and a separate one for each of us.

It seems like a PR storm is already brewing, judging from the following links I found with a quick search:
cnet
pcmag
slashdot
gmsv
yahoo
arstechnica
savenetflixprofiles.com

It will be interesting to see if Netflix persists with the decision in light of how unpopular it seems to be. Here’s the text of the comment I left on their blog post:

I want to add my voice to the chorus of disappointed Netflix customers. The marketplace for TV/movie entertainment is certainly getting crowded; here’s a partial list of the competition:

Blockbuster Online, Amazon Unbox, Peerflix, Hulu, Joost, Azureus Vuze, the TV networks own websites, Comcast On Demand, stealing via Bittorrent, etc.

With the ill will generated by this move, it gives all of Netflix’s customers a reason to go look at the alternatives. And not just those of us who use and love the feature - anyone else who is a current or prospective customer and hears about this boneheaded move will then be wondering when their favorite feature might be next, and whether their money might be better spent elsewhere.

Finally, here’s a picture that I think sums the whole thing up nicely:


fail

(image courtesy of worldoffail.com)

IvanAnywhere

Thursday, September 27th, 2007

Here’s a cool article about a guy who works remotely for iAnywhere and has a telepresence robot in the office that he can drive around to interact with coworkers:

http://news.therecord.com/Business/article/236315

picture of robot

It would be funny if his coworkers put a sign on it which read “Welcome your new robot overlord!”.

Trivia: I used to work for iAnywhere for a while after they acquired AvantGo, which I had been working at. We were moved into the offices of iAnywhere’s parent company Sybase, and unfortunately (as far as I know) there were no robots roaming the halls there. That would have made it much cooler.

Non-uniform content-aware image resizing

Wednesday, August 22nd, 2007

Ever wanted to resize or crop a photo without losing essential details or having weird artifacts due to a changed aspect-ratio? Check this out:
http://www.youtube.com/watch?v=vIFCV2spKtg

I can imagine lots of applications for this, both good (remove your ex from that awesome group shot from a few years back) and evil (alter photographic evidence being presented at a trial). I guess an interesting but probably much harder next step would be to use similar algorithms to transform a video stream.

Flywheel energy storage

Friday, July 27th, 2007

In an article about the recent and already infamous outage at the 365 Main Colocation facility, I noticed a bit about them using UPS devices with a flywheel instead of a battery. There is an interesting wikipedia article on flywheel energy storage, which is really encouraging from an environmental standpoint. One of the obvious problems with solar and wind energy is how to capture and store it for use when it at night or the wind isn’t blowing. Having a flywheel to store energy seems like a greener alternative, although as the wikipedia article mentions one of the main dangers of the flywheel is that the wheel can shatter sending out shrapnel at high velocity as it releases the stored energy all at once. While this may rule out some applications, for homes and businesses it might not be too hard to bury or shield it.

Technometria podcast rocks

Wednesday, March 7th, 2007

Lately I’ve been listening to Phil Windley’s excellent Technometria podcast:

http://www.itconversations.com/series/technometria.html

He has had on some great guests and facilitates really interesting and informative discourse. Highly recommended.

Also, the entire ITConversations project is really great.

Zune

Friday, January 5th, 2007

While on Christmas vacation, Amy and I were out shopping and I wandered into a technology store and spent a few minutes playing around with one of Microsoft’s new Zune media player devices. I was actually pretty impressed; the screen was large, bright and clear, and the user interface was decent. Lately I’ve been commuting on the train, and in addition to listening to podcasts on my iPod video, I’ve also been watching some video, and I think for that purpose I’d appreciate the larger screen of a Zune. Also the Zune seems to have built-in wireless - it’s not clear to me if you can do this, but it would be cool if you could use the wireless to sync it to your computer instead of having to use a USB cable.

Taskbar Shuffle: I can’t believe I lived without you so long

Sunday, September 17th, 2006

For years it’s driven me crazy that you can’t simply drag and drop the tabs in the windows taskbar. I like to have my browser and email tabs first, then other programs. A common problem for me is doing something that requires a restart of one of these programs (say, installing a new firefox extension), and then having to go kill all my other programs so that I can start things up in the right order. It’s hard to believe this functionality wasn’t built in to windows from the start, but anyway I finally got fed up today and found this great utility called Taskbar Shuffle on the web which does just what I need:

http://www.freewebs.com/nerdcave/taskbarshufflev10.htm

It seems to do some tricks that raise the hackles of my anti-spyware software; the program itself claims to contain no malware and I did a little searching on the net to make sure no one was reporting otherwise, and didn’t see anything troubling. I’ve also submitted it to my security suite’s vendor for checking just in case, but I went ahead and installed it (trust, but verify).

New Version of VMware fixes problem with Ubuntu guest and vmware-tools

Wednesday, September 6th, 2006

I recently upgraded to the newest version of vmware workstation, and they seem to have fixed the problem that I described in this post. Ubuntu is now one tiny step closer to its goal of world domination, thanks to VMware!

Installing vmware tools in a Ubuntu 6.06 Dapper Drake guest

Friday, June 16th, 2006

[Update: the problem described below is now fixed]

Unfortunately installing vmware-tools inside of Ubuntu Dapper Drake does not by default give you the ability to resize your desktop - I was getting an error message during the tools config saying “No X install found”. I spent some time searching the web, reading the vmware forums, etc. and finally found some nice people who had come up with a solution. Even once you have installed it using these instructions, you need to use the Preferences->Screen resolution menu from inside Ubuntu to do it instead of just resizing the vmware menu. Anyhow, here are the instructions.

  1. Start up a terminal window and do the following:
    sudo bash
    apt-get install build-essential
    apt-get install linux-headers-`uname -r`
    
  2. Get the patch text from here and drop it into /tmp/patch.txt.

    [Update: changed the link to a locally cached copy, since the original source seems to be down]

  3. Get the vmware-tools-any update by doing this:
    cd /tmp
    wget http://platan.vc.cvut.cz/ftp/pub/vmware/vmware-tools-any-update1.tar.gz
    tar xzf vmware-tools-any-update1.tar.gz
    
  4. From vmware menu, choose vm->install vmware tools - you should see a mounted CD image show up on the desktop. Back in your terminal window, do the following:
    cd /tmp
    tar xzvf /cdrom/VMwareTools*.tar.gz
    cd vmware-tools-distrib/
    ./vmware-install.pl
    

    During vmware-install.pl, I chose the default answers to everything but at the end did not choose to launch vmware-config-tools.pl.

  5. Then do this in your terminal:
    cd /tmp/vmware-tools-any-update1/
    ./runme.pl
    

    Again, choose to not run vmware-config-tools.pl yet

    cd /usr/bin
    patch vmware-config-tools.pl /tmp/patch.txt
    ./vmware-config-tools.pl
    
  6. Lastly, you can edit your config to use the vmware mouse:
    perl -p -i.bak -e 's/\"mouse\"/\"vmmouse\"/' /etc/X11/xorg.conf
    

Online Storage Providers Are Cool But Overpriced

Monday, May 15th, 2006

I don’t understand what’s up with the plans offered by the online storage gang. Here’s a sample of their pricing:

box.net: 15GB storage, 50GB/mo transfer, 9.99/mo
omnidrive: “approximately $70 per year for 10GB (or more)”
xdrive: 5GB, unlimited transfer?, $8.29/mo
strongspace: 4GB, unlimited transfer, $8/mo

For comparison purposes, here’s the storage you can get with a web hosting package from 3 popular hosting providers:

dreamhost: 20GB storage, 1TB/mo transfer, $7.99/mo
godaddy: 50GB storage, 500GB/mo transfer, $6.99/mo
1and1: 100GB storage, 1000GB/mo transfer, $9.99/mo

Finally, amazon.com’s S3 storage service is .15/GB/mo for storage and .20/GB/mo for bandwidth, so you could get:

amazon S3: 25GB storage, 25GB/mo transfer, $8.75/mo

I understand that the online storage providers are giving customers easier and more convenient ways to get at this storage than they get with a web host. But I think at this point it’s mostly tech savvy people who can understand even these simplified interfaces. My feeling is that since many of their potential users are also savvy enough to understand how to use [s]ftp/rsync/scp/webdav to access the storage that web hosts or amazon provides, they really need to compete more aggressively on GB per dollar to get more business.

Tilting At Windmills

Wednesday, May 3rd, 2006

Last weekend on our trip to Kirkwood, Amy and I drove on I580 over the Altamont Pass. It’s been a few years since I last drove through there, and it seemed like there are far more windmills than before. I did a little searching and although I didn’t find anything specifically pointing to growth at the Altamont Pass site, overall wind production did rise from around 3500 GWh in 2000 to about 4400 GWh in 2005. (see here and here).


(more pics)

Also, there used to be some really crazy looking ones that I have now learned are called Darrieus wind turbines. I was looking for them as we drove through the pass but didn’t see any, and Amy thought I was nuts when I tried to convince her that I had seen windmills that looked vaguely like a piece from a DNA strand. Of course when we got home I had to go and do some research. :)

Darrieus Windmill

There is a lot of interesting information about wind power and the Altamont Pass wind farms here, here, and here. Apparently wind farms are a controversial source of green power, with the two main problems being their propensity to kill birds, and offend some people’s sense of aesthetics. In any event, California is one of the largest producers of wind power in the US, and according to this page cited above, about 1.5% of our total 2005 energy production came from wind turbines.

My Favorite Firefox Extensions

Monday, April 10th, 2006

I prefer to have a close button on the edge of each tab, and when I close a tab for focus to go to the previously selected tab, so these two are invaluable:

  • tab x
  • flst (turn off the tabflipping feature immediately though)

(I wonder if these actually have any code in them, or they just change some preferences somewhere)

Next, here are two extensions which help me to solve two web annoyances - pages with crazy annoying flash, and sites that are designed only for IE and don’t work right in firefox.

And depending on how much web development I happen to be doing, this one comes in handy:

Both flashblock and web developer have useful buttons you can put on your toolbar. The button for flashblock lets you add the current site to your flash-allowed site list, and the button for web developer allows you to quickly show/hide the developer toolbar.

extension buttons

To get the buttons, you go to View->Toolbars->Customize and just drag them onto the navigation bar.

Finally, here’s another nice one to have:

This one automates lookup to bugmenot.com for anonymous username/passwords for registration required sites like nytimes & friends, and autofills form fields.

vmware feature request: integrated vnc / remote desktop server

Thursday, April 6th, 2006

There are times that I’m using remote desktop to connect to a machine running vmware, and I need to user of the virtual machines running inside vmware. The display refresh is often slow in this case, and the mouse emulation seems to get a little confused as well. It would be cool if vmware itself provided a vnc / remote desktop server you could connect to, instead of having to mess around with turning on remote access within the virtual machine itself (which, if your virtual machine’s networking is set to NAT or a host-only private network, is complicated or impossible to make work).

AWD bicycles

Wednesday, April 5th, 2006

Now here’s an awesome idea: AWD bicycles (two wheel drive, in other words). When mountain biking up steep grades with a normal bike, you have to lean forward to avoid doing a wheelie, but balance your weight carefully between the forward and rear to keep traction to the rear wheel. There have been many times I’ve ended up either walking my bike up really steep sections, or tried to keep riding but ended up losing traction and totally biffing it. I can imagine an AWD bike would make these steep grades much easier.

(via bramcohen)